Olive Maternity - Maternity clothing for corporate occasions
713-678-0061

FAQ

CUSTOMER SERVICE INQUIRIES

Olive Maternity

Phone: 713-623-1800
Email: customercare@olivematernity.com
Monday-Friday 9:00 AM-5:00 PM CST

PAYMENTS

WHAT CREDIT CARDS DOES OLIVE MATERNITY ACCEPT?
Olive Maternity accepts American Express and Visa.


 

TRANSACTIONS
We reserve the right to request further identification for credit card processing on any order you place with us. We may, in our sole discretion, refuse any order placed with us. These restrictions may include orders placed by or under the same user’s account, credit card, and/or orders that use the same address information. In the event we make a change to, or cancel an order, we will attempt to notify you via email/address/phone number provided when the order was placed.

SHIPPING & ORDERS

HOW DO I TRACK MY ORDER?
For all online orders, you will be emailed at the time of shipment with shipping confirmation and USPS tracking number.


 

WHAT ABOUT BACKORDERED ITEMS?
If you order several items, we ship in-stock items immediately and put out of stock order in back order this will be shipped as soon as they are available.


 

SHIPPING INFO
Orders are packed and shipped Monday-Friday. Most orders are shipped same day or within 48 hours from the order date. Orders placed on the weekend and holidays are processed within the next 2 business days.

If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business days. Orders of out-of-stock item(s) may take an additional 5 business days to process and ship.

Free Shipping for U.S. Orders over $100.

Olive Maternity shipping rates are based on your order sub-total (pre-tax, shipping, and discounts). We offer USPS First Class, USPS Priority Mail, and USPS Express Mail for both our domestic and International customers and total will be calculated at checkout.


 

SHIPPING RATES?
Olive Maternity products are shipped by USPS. Shipping charges to your location will be calculated at checkout.

RETURNS & EXCHANGES

RETURN POLICIES
Olive Maternity wants you to be completely content with your order. If something is not right, please let us know. If you are not satisfied with your delivery, we accept returns and exchanges by mail within 21 days of the date your item is delivered.  Merchandise returned by mail will receive a full refund for the merchandise amount, not including shipping charges. The refund will be issued through the original payment method used for the order. All returned merchandise must be unworn, unused, and in original condition. Olive Maternity has the right to refuse returns not meeting these requirements.

Please contact customerservicereturns@olivematernity.com with your order number, along with the reason for your exchange for a return authorization code, or for any other exchanges inquiries. Kindly note that only orders with return authorization codes will be accepted.

Please ensure the item(s) sent back are through a trackable and/or insurable method, as Olive Maternity is not responsible for any returned packages not received.


 

Please send your items to:

Olive Maternity
Returns
2802 Timmons Ln #27005
Houston, TX 77227


 

Please allow up to 14 days for the processing of your exchange from the date we receive your package. You will be responsible for the return shipping charge. With your package, please include your name, address, phone number, email address, return authorization code, and the items you are exchanging for.

If you receive a damaged, defective or mistakenly shipped item, you must notify us by email at customerservicereturns@olivematernity.com.

Please email customerservicereturns@olivematernity.com or contact by phone Monday-Friday from 9:00 AM-5:00 Pm CST at 832-916-0165 within 3 days of receiving the product to be eligible for a return.

Returns not following this policy will only be accepted at our discretion.

PRODUCT OPTIONS

COLORS, PRICING, AND AVAILABILITY
We try to display our products and their colors as precisely as possible. Still, the displayed colors will depend upon the user’s monitor, which Olive Maternity cannot guarantee will accurately portray the actual colors of the products. Similarly, the likely color of our products may depend on the nature and amount of light in which the products are viewed. Products displayed may be out-of-stock or discontinued, and prices are subject to change.

TERMS & CONDITIONS OF USE

TERMS OF USE
Welcome to the Olive Maternity Website. Please review the following basic terms that govern your use of and purchase of products from our website. Please note that your use of our website constitutes your agreement to follow and be bound by those terms (the “Agreement”).


 

GENERAL
From time to time, we may change the terms that guide your use of our website. Your use of our website constitutes your agreement to follow and be bound by the terms as changed. We may move, delete or change portions of or add to our website from time to time.


 

SITE CONTENT
The content of our website, and the website as a whole is intended solely for personal, non-commercial use, other than for the purchase of merchandise from our website by the users of our website. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell, or participate in or exploit in any way, in whole or in part, any of the contents, the website, or any related software. All comments, feedback,  suggestions, ideas and other submissions disclosed, submitted or offered to Olive Maternity, on or by this website or otherwise disclosed, submitted or offered in connection with your use of this website shall be and remain the property of Olive Maternity.

PRIVACY POLICY

Olive Maternity takes your privacy seriously. Olive Maternity will not sell, trade, or rent your information to anyone.

Olive Maternity collects personal information online when you shop and register with us. This information will be used to inform you of new products, sales or updates on our website.

When you place an order with Olive Maternity online, we ask for your name, email address, phone number, billing address, shipping address, and credit card number. We use this information to fulfill our order, and to communicate with you about it.

Olive Maternity uses your information for three general purposes: to fulfill the orders and requests for certain products and services you place with us, to contact you about specials and new products, and to understand the shopping habits of our customers to better serve them in the future.

Any material sent to www.olivematernity.com will be considered confidential, and will become the property of Olive Maternity.

Olive Maternity will send personally identifiable information about you to other companies or people when: we have your consent to share that information; we need to send information to companies who work on behalf of Olive Maternity to provide a product or service to you, e.g. providing the shipping company with your address for shipping merchandise to you.

 

We DO NOT RELEASE any information about you to other companies. To have your name removed from this list, please send an email to info@olivematernity.com. Please provide us with the exact email address you used to register or to order with us, and we will make sure your name and address are removed from the list.

When you visit Olivematernity.com we do not collect your name, email or any other personal information until you register or place an order with us.

After you place an order at Olivematernity.com, we use your information to process your order. You will receive an email confirmation with a USPS tracking number in it. Occasionally, we may need to contact you by email if we have questions regarding your order.


 

SECURITY
We would like you to sit back and enjoy a secure shopping experience at Olivematernity.com; therefore, protecting your credit card information is important to us. Yet to register for SSL with the new host will do it soon so we can mention it.

PLEASE CONTACT OUR CUSTOMER SERVICE WITH ANY QUESTIONS REGARDING OUR PRIVACY & POLICY TERMS: customercare@olivematernity.com